Thank you for choosing Sunam Food! We are confident that you will be delighted with your purchases. Our commitment to quality and excellent after-sales service ensures that you receive exactly what you need. Given the current circumstances and demand, we have outlined our return policy below for your convenience.
Returns Policy:
Please inspect your product in the presence of the delivery person upon receipt. If you notice any discrepancies or defects, please contact us immediately at +88 01774-111429.
Conditions for Returns:
You may return the product if:
- It is expired or damaged.
- It does not match the appearance displayed on our website or Facebook page.
- The quality does not meet the standards described.
- There are any delivery issues.
- The product weight is not as specified.
- An incorrect product has been delivered.
Refund Policy:
For the first time in Bangladesh, we offer a unique chance to try our products. If you’re not satisfied, you can request a refund within 10 days of delivery. If you consume part of the product, you will only be charged for the amount used. For inquiries, please feel free to reach us at +88 01774-111429.
Conditions for Refund:
- Refunds will be initiated within 3 days of receiving the returned product.
- Products must be properly packaged when returning for a refund.
- Return shipping costs will be deducted from the total refund amount.
Implementing a clear return and refund policy is essential for enhancing customer satisfaction, building trust, and ensuring long-term success. We strive to communicate this policy effectively to all our customers, both online and in-store, and we provide thorough training to our staff for handling return requests professionally and efficiently.